Privacy Policy

Our Commitment to Your Privacy

At Ophelantruvo, we take your privacy seriously and are committed to protecting your personal information through transparent practices and robust security measures.

This policy explains how we collect, use, and safeguard your information when you use our financial planning consultation services.

Information We Collect

We collect information necessary to provide effective financial planning consultations and improve our services:

• Contact information including name, email address, phone number, and mailing address
• Financial information such as income levels, asset ranges, and general financial goals
• Communication preferences and consultation scheduling information
• Website usage data including pages visited, time spent, and interaction patterns

How We Use Your Information

Your information helps us provide personalized financial planning services and maintain our service quality:

• Deliver customized financial planning consultations based on your specific needs and goals
• Communicate with you about appointments, service updates, and relevant financial information
• Improve our services through analysis of client needs and consultation effectiveness
• Comply with legal and regulatory requirements for financial services providers
• Protect against fraud and maintain the security of our systems and client information

Legal Basis for Processing

We process your personal data based on several legal foundations under Malaysian and international privacy laws:

Primary Legal Basis: We process your data on the basis of consent for marketing communications and legitimate interest for service delivery.

• Consent: You explicitly agree to data processing for specific purposes such as newsletter subscriptions and marketing communications
• Legitimate Interest: We process data necessary for consultation services, fraud prevention, and business operations within reasonable expectations

How We Share Your Information

We limit data sharing to essential business purposes and never sell personal information to third parties:

• Service providers who assist with website hosting, email communications, and appointment scheduling under strict confidentiality agreements
• Regulatory authorities when required by law or for compliance with financial services regulations
• Professional advisors including legal counsel and accountants bound by professional confidentiality requirements
• Business successors in the unlikely event of company merger or acquisition, with continued privacy protection obligations

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our security framework includes encrypted data transmission, secure server hosting, access controls, regular security audits, and staff training on privacy protection.

Your Privacy Rights

You have significant control over your personal information and can exercise various rights regarding its use:

• Access your personal data and receive copies of information we hold about you
• Correct inaccurate or incomplete information in your records
• Request deletion of your personal data under certain circumstances
• Limit how we process your information in specific situations
• Receive your data in a portable format for transfer to other services
• Object to processing based on legitimate interest or for direct marketing purposes

To exercise these rights, contact our privacy team using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content.

You can control cookie preferences through our consent management tool and browser settings.

For detailed information about our cookie practices, please review our separate Cookie Policy.

Data Retention

We retain personal information only as long as necessary for service delivery, legal compliance, and legitimate business purposes.

Retention periods vary based on data type, ranging from 2-7 years for financial consultation records and 3 years for marketing communications data.

Children's Privacy

Our services are intended for adults aged 18 and older, and we do not knowingly collect personal information from minors without parental consent.

Last Updated: Last Updated

International Data Transfers

Some service providers may be located outside Malaysia, and we ensure appropriate safeguards protect your information during international transfers.

We use standard contractual clauses, adequacy decisions, and other approved mechanisms to protect internationally transferred data.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in practices, technology, legal requirements, or business operations.

Significant changes will be communicated through website notices, email notifications, or direct communication as appropriate.

Contact Our Privacy Team

For privacy-related questions, concerns, or rights requests, please contact us using the information below.

Last Updated: August 29, 2025